WHO WE ARE
Demoable (hereinafter “Demoable”, “we”, “us”, or “our”) is a software company specializing in AI-powered product demonstrations for sales and marketing automation. Our headquarters are located in England.
Any correspondence to us can be addressed to: [email protected]
GENERAL
Demoable provides automated AI demo experiences to website visitors, helping businesses engage and qualify leads 24/7. Our Services (the “Services”) are accessible through www.demoable.ai (the “Website”).
We offer our Services primarily as data processors acting on behalf of our customers. However, we also act as data controllers when improving our Services. This Privacy Policy outlines our activities as both processors and controllers in compliance with the General Data Protection Regulation 2016/679/EU (the “GDPR”) and applicable UK data protection laws.
WHY AND HOW WE PROCESS PERSONAL DATA
DATABASE IMPROVEMENT
When customers use our Services, they act as data controllers. We process data on their behalf under their instructions. For improvement and development of Demoable’s services, we act as the data controller.
We collect IP addresses and technical data, such as cookies, to improve service performance. In some cases, IP addresses and associated company data may qualify as personal data (e.g. sole traders). Our legal basis for processing this data is our legitimate interest in improving our services.
SERVICE OPERATION AND SUPPORT
We process user contact and account details, along with relevant technical data, to:
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Provide services requested
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Offer customer support
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Resolve issues or collect fees
The legal basis is our legitimate interest to deliver and manage services for the companies we serve.
WEBSITE VISITORS
We collect non-personal data from Website visitors including browser info, IP address, cookie identifiers, time spent, and page views. This is used for analytics and enhancing the user experience.
CONTACT VIA THE WEBSITE
When contacting us through the Website, we may ask for your name, email, company, and role. This data is used to:
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Provide access to downloads
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Set up trials or demos
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Subscribe you to our resources
The legal basis is either to fulfill a contract or to take steps at your request.
MARKETING
We may process publicly available professional contact data to introduce Demoable’s services to potential customers. This includes name, company, title, email, and phone. We only process this data based on our legitimate interest to grow our business. We use trusted providers such as Cognism Ltd. for Lead Contact Data.
We do not sell or rent your personal information to third parties.
YOUR RIGHTS
You have the right to request access, rectification, erasure, or restriction of your personal data. You can also object to processing, request data portability, and withdraw consent where applicable.
To exercise your rights, contact us at [email protected].
RETENTION
Lead Contact Data is deleted within 30 days if not responded to. If you opt out, or if you request deletion, we act promptly. Customer data is retained for as long as needed to deliver the service or comply with legal obligations.
COOKIES AND TRACKING
We use cookies to identify unique users and enhance website functionality. If you disable cookies, some features may not work as expected.
We may also use tracking scripts and web beacons for analytics and advertising purposes. You may opt out of cookie-based tracking by contacting [email protected].
SECURITY
Your information is stored securely in Ireland. We use encryption, authentication, and physical safeguards to protect it. While we aim to ensure security, no system is 100% immune.
ACCOUNT PROTECTION
Protect your password. If compromised, notify us immediately. You are responsible for activity under your account.
DISCLOSURE OF DATA
We may share your data:
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With service providers under strict agreements
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To comply with legal obligations
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To protect rights or prevent fraud
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In business transfers (e.g. merger or acquisition)
ANTI-MISUSE
If you suspect misuse of our services, contact [email protected]. We investigate all complaints.
PARTNERS
Demoable aligns with industry leaders to help shape responsible data practices. Contact us for more information.
NON-SHARING OF CUSTOMER EMAIL DATA
We do not share customer email data with third-party AI models. This data is confidential and only used to support your experience as outlined in this Privacy Policy.