Data

Terms and Conditions

TERMS Demoable (hereinafter “Demoable”, “we”, “us”, or “our”) is a software company specializing in AI-powered product demonstrations. Our headquarters is located in London, England. Demoable provides services that allow businesses to deliver automated, on-demand product demos to website visitors. These services (the “Services”) are accessible through www.demoable.ai (the “Website”) and through our app platform (the “Platform”). Both “Customer” and “you” mean you and the entity you represent, which you guarantee that you have the authority to represent, and for whom you are accepting these terms. By using the Services, you acknowledge your understanding of, and agreement to these Terms of Service (the “Terms”). Any use of the Service is subject to these Terms. We may, from time to time, revise these Terms. Your continued use of the Services after the posting of any revisions will constitute your (and for the avoidance of doubt, Customer’s) agreement to be bound by such revisions. Please read these Terms carefully before using the Services. If you do not agree to these Terms, you do not have the right to use the Services. REGISTRATION PROCESS To register an account with Demoable, you will be asked to provide your email address and password. You may also sign up using third-party services such as Google or LinkedIn. You will be required to provide your full name or company name (as applicable), role, and website domain. You are responsible for providing accurate and correct registration information. We assume no liability for any error or omission resulting from inaccurate information provided by you. If you are an individual, you must be at least 18 years old (or such other legal age as may apply in your jurisdiction) to use the Services. Upon completing the registration process, you will receive a confirmation email to the address you provided. USER ACCOUNT SECURITY Each user is solely responsible for all actions made through their account. You must maintain the confidentiality of your password and ensure that you log out at the end of each session. Demoable support staff may, when necessary, log into your account to assist with technical or billing issues, or to improve service quality. You agree to notify Demoable immediately if you suspect any unauthorized use of your account or password. To deactivate your account, please email us at [email protected]. THIRD-PARTY SERVICES The Services may integrate with third-party applications, websites, or services (“Third-Party Services”). These services may have their own terms and privacy policies. You agree that Demoable is not responsible for the behavior or content of any Third-Party Services. AI DEMO SERVICE TERMS Demoable's core service allows customers to set up and manage AI-powered product demonstrations. These demos are trained using your company’s documentation, FAQs, and other materials to provide automated, consistent, and professional presentations of your product. To access this service, you must: - Register and set up your assistant through the Platform. - Provide necessary materials such as URLs, product descriptions, FAQs, and demo flows. - Maintain an active subscription. PRICING AND PAYMENTS The Services are offered on a subscription basis, either monthly or annually. By selecting a plan, you agree to pay all associated fees. You may pay using any method offered on our Website. If you choose to pay by credit card, your card will be charged at the start of each billing cycle. If payment is not received on time, we reserve the right to suspend access to the Services until outstanding balances are cleared. Late payments may incur interest according to applicable law. You are also responsible for any reasonable collection costs incurred. Your subscription will auto-renew unless cancelled at least 30 days prior to the renewal date. Cancellation is done via the Platform. If you cancel early, no refunds will be issued, and you will remain liable for fees through the end of your subscription period. SERVICE LIMITATIONS Demoable does not guarantee specific performance outcomes from use of the Services. While we strive to maintain a high standard of accuracy and availability, we do not warrant uninterrupted service or flawless functionality. We reserve the right to refuse or terminate service for any reason, including misuse or violation of applicable laws or these Terms. CONTACT For questions regarding these Terms, please contact us at [email protected].

DPA (Data Processing Agreement)

PERSONAL DATA PROCESSING AGREEMENT Introduction This Personal Data Processing Agreement (“Agreement”) applies to all products and services delivered by Demoable (“Demoable”) to the Customer agreeing to these terms (“Customer”) from time to time. The purpose of this Agreement is to establish the principles governing the privacy and data protection of the Customer’s Personal Data processed through Demoable’s services. This Agreement constitutes a written contract under the EU General Data Protection Regulation (2016/679) ("GDPR") regarding the processing of personal data. If the terms in this Agreement conflict with other agreements between the parties, this Agreement shall prevail regarding personal data processing matters. Definitions In accordance with the GDPR: - "Controller" means the Customer or its client, who determines the purposes and means of processing Personal Data. - "Processor" means Demoable, which processes Personal Data on behalf of the Controller. - "Processing" means any operation or set of operations performed on Personal Data, whether automated or manual, such as collection, recording, storage, use, disclosure, or deletion. - "Personal Data" refers to any information relating to an identified or identifiable natural person ("Data Subject"). - "Personal Data Breach" means a security breach leading to accidental or unlawful destruction, loss, alteration, or unauthorized access to Personal Data. Data Protection and Processing of Personal Data Obligations of Demoable and the Customer Demoable processes Personal Data solely on behalf of the Customer and only as instructed in writing. The Controller is responsible for having a lawful basis for data processing, obtaining necessary consents, and providing Data Subjects with required notices. The Customer ensures the accuracy and lawfulness of the data it provides. The Customer defines the purpose and scope of the data processing. The types of Personal Data, Data Subjects, and specific processing purposes are outlined in the relevant service descriptions and Annex 1. Demoable will: - Process Personal Data only per this Agreement and written Customer instructions. - Notify the Customer of any conflict between its instructions and applicable data protection laws. - Maintain records of processing activities as required by the GDPR. - Use collected data solely for service provision and improvements, in anonymized and aggregated form when applicable. Deletion or Returning of Data Upon termination of the Agreement, Demoable will, based on the Customer’s written instructions, either return or delete all Personal Data and any copies unless retention is required by law. Subcontractors Demoable may engage subcontractors to assist in data processing. Demoable remains fully responsible for its subcontractors’ compliance with this Agreement and GDPR obligations. Demoable will enter into written agreements with all subcontractors and will inform the Customer of any subcontractors involved in processing Personal Data as described in Annex 1. PROCESSING SPECIFICATION FORM (ANNEX 1) Details regarding categories of data, processing purposes, and subcontractors used will be specified in a separate annex to this Agreement.

User's Privacy Policy

WHO WE ARE Demoable (hereinafter “Demoable”, “we”, “us”, or “our”) is a software company specializing in AI-powered product demonstrations for sales and marketing automation. Our headquarters are located in England. Any correspondence to us can be addressed to: [email protected] GENERAL Demoable provides automated AI demo experiences to website visitors, helping businesses engage and qualify leads 24/7. Our Services (the “Services”) are accessible through www.demoable.ai (the “Website”). We offer our Services primarily as data processors acting on behalf of our customers. However, we also act as data controllers when improving our Services. This Privacy Policy outlines our activities as both processors and controllers in compliance with the General Data Protection Regulation 2016/679/EU (the “GDPR”) and applicable UK data protection laws. WHY AND HOW WE PROCESS PERSONAL DATA DATABASE IMPROVEMENT When customers use our Services, they act as data controllers. We process data on their behalf under their instructions. For improvement and development of Demoable’s services, we act as the data controller. We collect IP addresses and technical data, such as cookies, to improve service performance. In some cases, IP addresses and associated company data may qualify as personal data (e.g. sole traders). Our legal basis for processing this data is our legitimate interest in improving our services. SERVICE OPERATION AND SUPPORT We process user contact and account details, along with relevant technical data, to: - Provide services requested - Offer customer support - Resolve issues or collect fees The legal basis is our legitimate interest to deliver and manage services for the companies we serve. WEBSITE VISITORS We collect non-personal data from Website visitors including browser info, IP address, cookie identifiers, time spent, and page views. This is used for analytics and enhancing the user experience. CONTACT VIA THE WEBSITE When contacting us through the Website, we may ask for your name, email, company, and role. This data is used to: - Provide access to downloads - Set up trials or demos - Subscribe you to our resources The legal basis is either to fulfill a contract or to take steps at your request. MARKETING We may process publicly available professional contact data to introduce Demoable’s services to potential customers. This includes name, company, title, email, and phone. We only process this data based on our legitimate interest to grow our business. We use trusted providers such as Cognism Ltd. for Lead Contact Data. We do not sell or rent your personal information to third parties. YOUR RIGHTS You have the right to request access, rectification, erasure, or restriction of your personal data. You can also object to processing, request data portability, and withdraw consent where applicable. To exercise your rights, contact us at [email protected]. RETENTION Lead Contact Data is deleted within 30 days if not responded to. If you opt out, or if you request deletion, we act promptly. Customer data is retained for as long as needed to deliver the service or comply with legal obligations. COOKIES AND TRACKING We use cookies to identify unique users and enhance website functionality. If you disable cookies, some features may not work as expected. We may also use tracking scripts and web beacons for analytics and advertising purposes. You may opt out of cookie-based tracking by contacting [email protected]. SECURITY Your information is stored securely in Ireland. We use encryption, authentication, and physical safeguards to protect it. While we aim to ensure security, no system is 100% immune. ACCOUNT PROTECTION Protect your password. If compromised, notify us immediately. You are responsible for activity under your account. DISCLOSURE OF DATA We may share your data: - With service providers under strict agreements - To comply with legal obligations - To protect rights or prevent fraud - In business transfers (e.g. merger or acquisition) ANTI-MISUSE If you suspect misuse of our services, contact [email protected]. We investigate all complaints. PARTNERS Demoable aligns with industry leaders to help shape responsible data practices. Contact us for more information. NON-SHARING OF CUSTOMER EMAIL DATA We do not share customer email data with third-party AI models. This data is confidential and only used to support your experience as outlined in this Privacy Policy.

GDPR/CCPA

AI DEMOS & GDPR COMPLIANCE At Demoable, we take data privacy and compliance seriously. Our Web Visitors feature is fully committed to adhering to GDPR and CCPA regulations. Our tracking system, used to power AI-driven demos and analytics, collects data securely through Amazon Web Services (AWS) infrastructure, with encryption applied both in transit and at rest. Data Collection Context Demoable's AI demo system collects behavioral data to personalize and optimize user experiences. This includes: - Pages viewed - Visitor referral sources - Time spent on the site - IP addresses (used strictly for identifying visiting companies and geographic location) We use this data to match visitors to companies for B2B insights, helping our customers engage more effectively via automated demos. We filter out residential IPs to avoid processing consumer or private individuals’ data. B2B-Only Focus Demoable only identifies B2B companies and provides employee contact information that is publicly available via web scraping. We do not sell or share private personal data. All data revealed through Web Visitors is sourced from public domains, and we are happy to provide the origin of that information upon request. Personal Data Clarification The GDPR and CCPA apply to data that can identify an individual. While IP addresses and cookie identifiers can sometimes qualify, Demoable's filtering mechanisms and focus on B2B engagement limit our processing to business context only. If data can identify a person (e.g., an IP or email) and is linked to a behavior or used in targeting, it may be considered personal data. However, Demoable does not process data in a way that personally targets individuals without a lawful basis. User Recommendations If you're using Demoable's Web Visitors feature and want to ensure GDPR compliance, we recommend: - Including Demoable alongside other tools like Google Analytics in your privacy policy and cookie notice. - Disclosing the use of Web Visitors in all areas where tracking technologies are mentioned. - If you uninstall the Web Visitors tracking script from your site, all related visitor data will be permanently deleted. Key Privacy Principles - We do not process or store private consumer data. - We avoid identifying individuals unless legally justified. - All Web Visitor data is collected and handled in accordance with GDPR. - Truly anonymized data is not considered personal data under the GDPR. To exercise your rights or request additional information about how Demoable processes data through the Web Visitors feature, please contact us at [email protected].